Tech Support Rep

This is what you’ve been looking for – Come work for one of the most renowned performance parts manufacturers in motorsports. It’s a dream job for anyone who wants to be on a winning team that always stays one step ahead of the competition. Surround yourself with supercars like the Lamborghini Huracan, Nissan GTR, and Audi R8 as an AMS Technical Support Representative, in a position as fast paced as the vehicles we build.

We are a rapidly growing medium size business with a small family-owned feel, operating in the western suburbs of Chicago, and are looking for talented people to join our team. At AMS we specialize in automotive aftermarket performance parts and packages for turbocharged vehicles, with our goal being to provide the highest quality, best performing products available by utilizing extensive research and development paired with rigorous testing programs. We will never compromise the quality or performance of our products and will only provide the finest customer service by offering advice and parts that are in the best interest of the customer. If you love the world of motorsports, it does not get any better than this!

 

Job Mission

When our customers across the globe have an issue arise, they need the same level of support and expert diagnosis that our in-house technicians can give. As a Technical Support Representative at AMS Performance you will be rolling out the red carpet for our clients to remotely facilitate technical solutions. Working closely with our Sales Department, Calibration Team, and our Technical Support Team, you bridge the gap between customers and the staff that is here to support them. From administrating customers during a remote calibration process, to walking customers through AMS product installations, to diagnosing various vehicle issues remotely, you will be the go-to expert that our customers can rely on.

 

Primary Responsibilities

  • Administrate any technical support inquiries customers may have on our products after purchase.
  • Act as the liaison between customers and our calibration team on all remote calibration services.
  • Connect with customers both verbally and written via telephone, e-mail, and social media direct messaging.
  • Qualify inbound inquiries to assure they align with the AMS product line and introduce the prospect to an AMS Sales Team member.
  • Oversee the processing of web orders through our automated invoicing system and act as the point of contact for web clients as necessary.
  • Administrate product returns and warranty claims as necessary.
  • Invoice and process replacement part inquiries as necessary.

Key Competencies

Expertise  Learning the technical details of the AMS product lines in order to educate our customers and to answer questions they may have quickly and accurately online, via email, on the phone, and in-house at AMS.
Customer Focus – Acts with customers best interests in mind. Establishes and maintains effective relationships with customers and gains their trust & respect.
Listening – Practices attentive and active listening. Asking thoughtful questions to get a good understanding. Probing questions. Clarifying questions. Confirmation questions.
Communication – Possesses excellent interpersonal skills and a friendly demeaner to interact with clients in a genuine and authentic manner both verbally and through written correspondence.
Organizing – Can handle multiple activities at once to accomplish a goal, uses resources effectively, arranges information in a useful manner.
Time Management – Values time and gets more done in less time than others. Uses time efficiently and effectively.
Calm Under Pressure  Maintains composure even in difficult situations. Has the ability to remain responsive and agreeable during customer interactions at all times.

Required Experience

  • High level technical knowledge of motorsports, vehicle systems, performance modification, etc. is required.
  • Previous customer service, sales, or other customer-facing experience. This experience does not have to be in an automotive setting.
  • Proficiency working in a digital environment. Practical knowledge working with various invoicing, ticketing system, Microsoft Office, and Google software.
  • Education: High school diploma or equivalent

Benefits & Compensation

  • Compensation varies based on experience
  • Out-of-state relocation packages offered
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid holidays
  • Parental leave
  • New hire referral program

Interested in this position?

Please e-mail your resume, and let us know why you are the perfect candidate.

Search by product name, SKU or keyword