Terms & Conditions

Online Product Listings and Order Processing

Please allow 24-48hrs for all online orders to be processed before shipping. Thank you for your patience. Prices and specifications of listed products and services are subject to change without notice.

Shipping

Free Online Shipping: AMS Performance offers free shipping for most retail web orders made totaling over $199, shipped within the 48 contiguous United States. All orders shipped to Alaska and Hawaii are charged their standard UPS rates. Additional exceptions to the AMS Free Online Shipping promotion include orders which are shipped via freight service, or items which are generally oversized, including, but not limited to, crate engines, short blocks, cylinder heads, turbo kits, transmissions, cat back exhausts, race seats, and body panels. These items will be billed at their standard UPS shipping rates.

Preferred Carrier: United Parcel Service (UPS) is AMS Performance’s standard carrier. Shipping, insurance and handling charges are added to the invoice and are the responsibility of the consumer. Expedited shipping services are available at additional cost.  The shipping charges indicated at “checkout” are based upon the actual weight or “DIM weight”, depending upon the size of the package.  Actual shipping charges may vary from the reference rates provided at checkout but will be specified on the AMS Performance invoice and confirmation email following submission of your order. UPS does not ship to PO Boxes. APO and other Military address’ may be declined. Please contact AMS Performance for further information.

Canadian Addresses: Applicable GST and PST fees and all other duties and taxes are not assessed by AMS and are the sole responsibility of the customer upon entry into Canada. These fees are to be paid to UPS directly as a cash-on-delivery payment. International Canadian issued credit cards occasionally cannot be verified by address. These instances require a secondary form of payment. Please contact AMS Performance for further information.

Other Foreign Countries: AMS has many international dealers who will happily process your order for AMS products. If you do not have a dealer (click here to view our dealer map) local to you, purchasing direct is acceptable. AMS cannot accept international credit cards. For international purchases, AMS requires a bank wire transfer. All applicable fees, duties and taxes are not assessed by AMS and are the sole responsibility of the customer. Please contact AMS Performance for further information.

Billing and Shipping Address:  The “ship to” address must match the “bill to” address. AMS can only ship to the credit card’s billing address. Please be sure to notify your financial institution of your most up to date address. There are no exceptions made on this particular policy when paying via credit card. We offer many secondary payment methods which circumvent this requirement. Please contact AMS Performance for further information.

Product Returns

AMS Performance takes great care to ensure our customers receive the proper products to suit their individual needs. For any number of reasons, a purchase may not meet those needs and may require an exchange or in some cases a refund. You are encouraged to contact an AMS Performance Representative prior to returning a product as you may find additional information about the product and related products helpful. We are happy to accept your returned merchandise so long as the following criteria are met:

  1. All returns must be pre-authorized by contacting an AMS representative at 847-709-0530
  2. All returns must be sent in AFTER contacting AMS performance for an Return Merchandise Authorization.
  3. Once that authorization is given the following form must be filled out before shipping the product back: AMS Returns Form
  4. Returns must be sent to the address below
  5. All returns must be received by AMS Performance within 30 days of the date in which the product was shipped
  6. All returned merchandise must be in new, unused condition and in the original package or box.
  7. Special Order items will not be accepted for exchange or return unless previously authorized by an AMS representative.
  8. AMS Reserves the right to require a 15% restocking fee for all returns that are not damaged or incorrect.

Please be sure to adhere to the criteria specified above as any return that does not will be ineligible for credit or exchange and will be refused or returned to the sender.

  1. Shipping charges for returned merchandise are the responsibility of the customer.
  2. Original shipping costs are not refundable.
  3. Exchanges are subject to product availability.

For further information, contact AMS Performance by calling 847 709-0530, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. (CST).

Return Address:
AMS Performance Product Returns
1700 Metoyer Court
Unit H
West Chicago, IL 60185

AMS Performance LIMITED Warranty Overview

Complete limited warranty statements can be found in the dropdown menu below.

AMS PRODUCT AND INSTALLATION LABOR

AMS Performance offers a limited warranty against defects in workmanship for all AMS Performance manufactured components as well as technician labor for installation or repair conducted at the AMS Performance facility in West Chicago, IL. AMS’s obligation under this warranty extends solely to the craftsmanship of labor or components manufactured by AMS for a period of twelve months or 12,000 miles for the original purchaser.

Due to the variety of modifications and changes made to cars and/or engines that may affect the performance or durability of related components, AMS’s obligation under this warranty extends solely to the repair or replacement of parts manufactured by AMS.

AMS’s obligation under this limited labor warranty extends solely to the labor required for the repair of components or systems deemed by AMS Performance to have been damaged as a result of an AMS employee’s negligence during installation of those components, systems, or existing components and systems.

AMS COMPLETE VEHICLE PACKAGES

AMS Performance offers a limited warranty against defects in workmanship for all AMS manufactured components within AMS Performance Packages, for the original purchaser. This warranty applies to AMS Performance Packages such as “Alpha”, “Ronin”, and “Omega” branded complete vehicle packages, and begins on the invoice date of part purchase and ends twelve months or 12,000 miles from that date, whichever occurs first. Due to the variety of modifications and changes made to cars and/or engines that may affect the performance or durability of related components, AMS’s obligation under this warranty extends solely to the repair or replacement of a package or packages manufactured, installed and/or sold by AMS.

OEM or other aftermarket parts utilized within the AMS package may or may not be covered by the original manufacturer’s individual component warranty. AMS Performance offers no warranty expressed or implied for other manufacturer’s components within the AMS package.

AMS GEARWORKS® TRANSMISSION ASSEMBLIES

AMS Performance offers a limited warranty against defects in workmanship and craftsmanship for all AMS Gearworks® transmission assemblies. AMS’s obligation under this warranty extends solely to the craftsmanship of assembly labor and workmanship of components manufactured by AMS for a period of twelve months or 12,000 miles for the original purchaser.

OEM or other aftermarket parts utilized within the AMS Gearworks® Transmission may or may not be covered by the original manufacturer’s individual component warranty. AMS Performance offers no warranty expressed or implied for other manufacturer’s components within the AMS Gearworks® Transmission.

YOUR EXISTING OEM VEHICLE WARRANTY, INSURANCE, AND EMISSIONS OBLIGATIONS 

A vehicle modified by the use of performance parts and tuning may not meet the legal requirements for use on public roads. AMS Performance makes no claims of compliance unless otherwise stated on a per-product basis. Use or installation of performance parts and tuning may adversely affect the drivability and reliability of your vehicle, and may also affect or eliminate your insurance coverage, factory warranty and new OEM part warranty. There is no stated or implied guarantee from AMS of continued OEM vehicle warranty, insurance coverage, or emissions compliance, due to the stress placed on your vehicle by performance parts and our inability to monitor its use, tuning or modification.

A vehicle modified by the use of performance parts and tuning may not meet the legal requirements for use on public roads. AMS Performance makes no claims of compliance unless otherwise stated on a per-product basis. Use or installation of performance parts and tuning may adversely affect the drivability and reliability of your vehicle, and may also affect or eliminate your insurance coverage, factory warranty and new OEM part warranty. There is no warranty stated or implied from AMS or guarantee of OEM vehicle warranty, insurance, or emissions compliance, due to the stress placed on your vehicle by performance parts and our inability to monitor its use, tuning or modification.

This warranty to the original purchaser applies to AMS packages and begins on the invoice date of part purchase and ends twelve (12) months or 12,000 miles from that date, whichever occurs first. Due to the variety of modifications and changes made to cars and/or engines that may affect the performance or durability of related components, AMS’s obligation under this warranty extends solely to the repair or replacement of a package or packages manufactured, installed and/or sold by AMS.

All warranty returns must be pre-authorized by contacting AMS at (847) 709-0530. Parts/packages deemed under warranty will be repaired or replaced by AMS at no cost to the customer Payment of the cost of labor related to said repair/replacement is at the sole direction of AMS and will only be covered by AMS in the event the AMS part or parts were originally installed or service was performed at the AMS facility located at 1760 Metoyer Court, West Chicago, Illinois, 60185. Labor/service performed at any other facility is at the sole discretion of that facility and is excluded from this warranty.

To file a warranty claim, AMS or the authorized dealer must be notified and the vehicle and/or part must be brought to AMS or the authorized dealer within seventy-two (72) hours of discovery of the defect, where feasible. Any returned merchandise shipped to AMS must be shipped with the AMS issued Return Authorization (RA) number clearly marked on the exterior of the shipping carton or package. Shipping charges to and from AMS are the responsibility of the customer.

To file a warranty claim, the part must be returned with proof of purchase, the customer name and address, type of car, year, odometer reading, and VIN number, the installation and removal date of the part, and the date the part was delivered. No claims will be considered without the aforementioned information and the original AMS part. Return freight charges must be prepaid. Collect charged returns will not be accepted. All parts replaced under warranty will become the sole property of AMS Performance.

EXCLUSIONS

Parts showing evidence of misapplication, abuse, misuse, improper maintenance, neglect, alterations from their original configuration, or failure to follow installation instructions are expressly not covered by this warranty.

AMS reserves the right to make changes to products, packages or specifications at any time without obligation to modify earlier installed products, packages or specifications. No person, company, or other organization is authorized to assume for AMS any warranty responsibility or make binding judgments regarding warranties of any parts, which from time to time may become subject of a warranty claim.

This AMS Limited Package Warranty further excludes the following: Transportation and shipping charges, towing and rental car charges, damage to a component or assembly due to installation of replacement parts with specification(s) that differ in any material respect from the original vehicle manufacturer’s or AMS parts, damage resulting from the modification of an AMS part, damage resulting from the use of other manufacturer’s products in conjunction with AMS’s products or systems, damage to clutch or transmission components, maintenance services and parts when replaced during maintenance such as spark plugs, lubricants, fluids, engine tune-up parts, replacement filters, coolant and refrigerant, mechanical adjustments or repairs which result from normal wear and tear, drive belts, light bulbs, damage due to the failure to perform maintenance services at the specified intervals or in accordance with the instructions in the owner’s manual from the original vehicle manufacturer or AMS product instructions, damage attributed to negligence, improper installation, improper treatment contrary to the instructions in the owner’s manual from the original vehicle manufacturer or AMS product instructions, damage resulting from improper or contaminated fuel, damage to a AMS component as a result of a collision or repair, any vehicle/products operated and used in a competitive event, custom designed competition parts, incidental and /or consequential damages, including loss of time, inconvenience or loss of the use of the vehicle.

AMS’ Limited Package Warranty applies only to AMS vehicles and AMS products and packages sold and installed through AMS Preferred Dealers and Installers. AMS’ Limited Package Warranty applies only to the original purchaser. 

This limited warranty for the original purchaser applies to AMS parts and begins on the invoice date of part purchase and ends twelve (12) months or 12,000 miles from that date, whichever occurs first. Due to the variety of modifications and changes made to cars and/or engines that may affect the performance or durability of related components, AMS’s obligation under this warranty extends solely to the repair or replacement parts manufactured by AMS.

This limited warranty for the original purchaser applies to AMS’ labor and begins on the invoice date and ends twelve (12) months from that date, whichever occurs first. AMS’s obligation under this limited labor warranty extends solely to the labor required for the repair of components or systems deemed by AMS Performance to have been damaged as a result of an AMS employee’s negligence during installation of those components, systems, or existing components and systems.

All warranty returns must be pre-authorized by contacting AMS at (847) 709-0530. Parts deemed under warranty will be repaired or replaced by AMS at no cost to the customer. Payment of the cost of labor related to said repair/replacement is at the sole discretion of AMS and will only be covered by AMS where the AMS part or parts were originally installed or service was performed at the AMS facility located at 1760 Metoyer Court, West Chicago, Illinois, 60185. Labor/service performed at any other facility is at the sole discretion of that facility and is excluded from this warranty.

To file a warranty claim, AMS or the authorized dealer must be notified and the vehicle and/or part must be brought to AMS or the authorized dealer within seventy-two (72) hours of discovery of the defect, where feasible. Any returned merchandise shipped to AMS must be shipped with the AMS issued Return Authorization (RA) number clearly marked on the exterior of the shipping carton or package. Shipping charges to and from AMS are the responsibility of the customer.

To file a warranty claim, the part must be returned with proof of purchase, the customer name and address, type of car, year, odometer reading, and VIN number, the installation and removal date of the part, and the date the part was delivered. No claims will be considered without the aforementioned information and the original AMS part. Return freight charges must be prepaid. Collect charged returns will not be accepted. All parts replaced under warranty will become the sole property of AMS Performance.

EXCLUSIONS

Parts showing evidence of misapplication, abuse, misuse, improper maintenance, neglect, alterations from their original configuration, or failure to follow installation instructions are expressly not covered by this warranty. AMS reserves the right to make changes to products, or specifications at any time without obligation to modify earlier parts. No person, company, or other organization is authorized to assume for AMS any warranty responsibility or make binding judgments regarding warranties of any parts, which from time to time may become subject of a warranty claim.

The AMS Limited Product Warranty further excludes the following: Transportation and shipping charges, towing and rental car charges, damage to a component or assembly due to installation of replacement parts with specification(s) that differ in any material respect from the original vehicle manufacturer’s or AMS parts, damage resulting from the modification of an AMS part, damage resulting from the use of other manufacturer’s products in conjunction with AMS’ products or systems, damage to clutch or transmission components, maintenance services and parts when replaced during maintenance such as spark plugs, lubricants, fluids, engine tune-up parts, replacement filters, coolant and refrigerant, mechanical adjustments or repairs which result from normal wear and tear, drive belts, light bulbs, damage due to the failure to perform maintenance services at the specified intervals or in accordance with the instructions in the owner’s manual from the original vehicle manufacturer or AMS product instructions, damage attributed to negligence, improper installation, improper treatment contrary to the instructions in the owner’s manual from the original vehicle manufacturer or AMS product instructions, damage resulting from improper or contaminated fuel, damage to a AMS component as a result of a collision or repair, any vehicle/products operated and used in a competitive event, custom designed competition parts, incidental and /or consequential damages, including loss of time, inconvenience or loss of the use of the vehicle.

AMS’ Limited Product Warranty applies only to AMS vehicles and AMS products sold and installed through AMS Preferred Dealers and Installers. AMS’ Limited Product Warranty applies only to the original purchaser.

AMS Performance offers a limited warranty to the original purchaser against defects in workmanship for all AMS Gearworks® transmission assemblies. AMS’s obligation under this warranty extends solely to the workmanship or components manufactured by AMS.

AMS Performance manufactured components and AMS assembly labor performed at the AMS Performance facility in West Chicago, IL,  carry a 1 year limited warranty for the original purchaser. This limited warranty applies to material defects of AMS parts exclusively and begins on the invoice date of purchase and ends twelve (12) months or 12,000 miles from that date, whichever occurs first.

This limited warranty applies to AMS’ labor and begins on the invoice date and ends twelve (12) months from that date. AMS’s obligation under this limited labor warranty extends solely to the labor required for the repair of components or systems deemed by AMS Performance to have been damaged as a result of an AMS employee’s negligence during installation of those components, systems, or existing components and systems.

All warranty returns must be pre-authorized by contacting AMS at (847) 709-0530. AMS Gearworks® Transmissions deemed under warranty will be repaired or replaced by AMS at no cost to the customer. Payment of the cost of labor related to said repair/replacement is at the sole direction of AMS and will only be covered by AMS in the event the AMS Gearworks® Transmission was originally installed or service was performed at the AMS facility located at 1760 Metoyer Court, West Chicago, Illinois, 60185. Labor/service performed at any other facility is at the sole discretion of that facility and is excluded from this warranty.

To file a warranty claim, AMS Performance must be notified and the vehicle and/or AMS Gearworks® Transmission must be delivered to AMS within seventy-two (72) hours of discovery of the defect, where feasible. Any returned merchandise shipped to AMS must be shipped with the AMS issued Return Merchandise Authorization (RMA) form included inside. Shipping charges to and from AMS are the responsibility of the customer.

To file a warranty claim, the AMS Gearworks® Transmission must be returned with proof of purchase, the customer name and address, type of car, year, odometer reading, and VIN number, the installation and removal date of the transmission, and the date the transmission was delivered. No claims will be considered without the aforementioned information and the original AMS Gearworks® Transmission. Return freight charges must be prepaid. Collect charged returns will not be accepted. All parts replaced under warranty will become the sole property of AMS Performance.

Limited AMS Gearworks® Transmission Warranty Exclusions

Parts showing evidence of misapplication, abuse, misuse, improper maintenance, neglect, alterations from their original configuration, or failure to follow installation instructions are expressly not covered by this warranty.

AMS reserves the right to make changes to products, packages, transmission assemblies or specifications at any time without obligation to modify earlier installed products, packages, transmission assemblies, or specifications. No person, company, or other organization is authorized to assume for AMS any warranty responsibility or make binding judgments regarding warranties of any parts, which from time to time may become subject of a warranty claim.

This AMS Limited AMS Gearworks® Transmission Warranty further excludes the following: Transportation and shipping charges, towing and rental car charges, damage to a component or assembly due to installation of replacement parts with specification(s) that differ in any material respect from the original vehicle manufacturer’s or AMS parts or AMS Gearworks® Transmission, damage resulting from the modification of an AMS part or AMS Gearworks® Transmission, damage resulting from the use of other manufacturer’s products in conjunction with AMS’s products, systems, or AMS Gearworks® Transmission, damage to clutch or transmission components, maintenance services and parts when replaced during maintenance such as spark plugs, lubricants, fluids, engine tune-up parts, replacement filters, coolant and refrigerant, mechanical adjustments or repairs which result from normal wear and tear, drive belts, light bulbs, damage due to the failure to perform maintenance services at the specified intervals or in accordance with the instructions in the owner’s manual from the original vehicle manufacturer or AMS product instructions, damage attributed to negligence, improper installation, improper treatment contrary to the instructions in the owner’s manual from the original vehicle manufacturer or AMS product instructions, damage resulting from improper or contaminated fuel, damage to an AMS component as a result of a collision or repair, any vehicle/products operated and used in a competitive event, custom designed competition parts, incidental and /or consequential damages, including loss of time, inconvenience or loss of the use of the vehicle.

The Limited AMS Gearworks® Transmission Warranty applies only to AMS Gearworks® Transmissions installed by AMS Performance or through an AMS Preferred Dealer and Installer. The Limited AMS Gearworks® Transmission Warranty applies only to the original purchaser.

OEM or other aftermarket parts utilized within the AMS Gearworks® Transmission may or may not be covered by the original manufacturer’s individual component warranty. AMS Performance offers no warranty expressed or implied for other manufacturer’s components within the AMS Gearworks® Transmission. The component manufacturer can be contacted directly for further information regarding their warranty.

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