Terms & Conditions

TERMS & CONDITIONS

 

Vehicle Warranty and Emissions

 

A vehicle modified by the use of performance parts and tuning may not meet the legal requirements for use on public roads.  Use or installation of performance parts and tuning may adversely affect the drivability and reliability of your vehicle, and may also affect or eliminate your insurance coverage, factory warranty and new OEM part warranty.  Performance parts are sold as is without any warranty of any type.  There is no warranty stated or implied due to the stress placed on your vehicle by performance parts and our inability to monitor its use, tuning or modification.

 

Processing Time (Online Orders)

 

Please allow for 24-48hrs for all online orders to be processed. Thank you for your patience.

 

Product Returns

 

AMS Performance takes great care to ensure our customers receive the proper products to suit their individual needs. For any number of reasons, a purchase may not meet those needs and may require an exchange or in some cases a refund. You are encouraged to contact an AMS Performance Representative prior to returning a product as you may find additional information about the product and related products helpful.We are happy to accept your returned merchandise so long as the following criteria are met:

 

  1. All returns must be pre-authorized by contacting an AMS representative at 847-709-0530
  2. All returns must be sent in AFTER contacting AMS performance for an RMA number.
  3. Once that RMA number is given the following form must be filled out before shipping the product back: AMS Returns Form
  4. Returns must be sent to the address below
  5. All returns must be received by AMS Performance within 30 days of the date in which the product was shipped
  6. All returned merchandise must be in new, unused condition and in the original package or box.
  7. All returned merchandise must be shipped with the AMS Performance issued Return Authorization (RA) number clearly marked on the exterior of the shipping carton or other packaging.
  8. Special Order items will not be accepted for exchange or return unless previously authorized by an AMS representative.
  9. AMS Reserves the right to require a 15% restocking fee for all returns that are not damaged or incorrect.

 

Please be sure to adhere to the criteria specified above as any return that does not will be ineligible for credit or exchange and will be refused or returned to the sender.

 

Shipping charges for returned merchandise are the responsibility of the customer.

 

Original shipping costs are not refundable.

 

Exchanges are subject to product availability.

 

For further information, contact AMS Performance by calling 847 709-0530, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. (CST).

 

Return Address:

 

AMS Performance

 

ATTN:  AMS Product Returns

 

1760 Metoyer Ct

 

West Chicago, IL 60185

 

LIMITED PRODUCT AND LABOR WARRANTY

 

This warranty applies to AMS parts and begins on the invoice date of part purchase and ends twelve (12) months or 12,000 miles from that date, whichever occurs first. Due to the variety of modifications and changes made to cars and/or engines that may affect the performance or durability of related components, AMS’s obligation under this warranty extends solely to the repair or replacement parts manufactured by AMS.

 

This warranty applies to AMS’ labor and begins on the invoice date and ends twelve (12) months from that date. AMS’s obligation under this limited labor warranty extends solely to the labor required for the repair of components or systems deemed by AMS Performance to have been damaged as a result of an AMS employee’s negligence during installation of those components, systems, or existing components and systems.

 

All warranty returns must be pre-authorized by contacting AMS at (847) 709-0530. Parts deemed under warranty will be repaired or replaced by AMS at no cost to the customer. Payment of the cost of labor related to said repair/replacement is at the sole discretion of AMS and will only be covered by AMS where the AMS part or parts were originally installed or service was performed at the AMS facility located at 1760 Metoyer Court, West Chicago, Illinois, 60185. Labor/service performed at any other facility is at the sole discretion of that facility and is excluded from this warranty.

 

To file a warranty claim, AMS or the authorized dealer must be notified and the vehicle and/or part must be brought to AMS or the authorized dealer within seventy-two (72) hours of discovery of the defect, where feasible. Any returned merchandise shipped to AMS must be shipped with the AMS issued Return Authorization (RA) number clearly marked on the exterior of the shipping carton or package. Shipping charges to and from AMS are the responsibility of the customer.

 

To file a warranty claim, the part must be returned with proof of purchase, the customer name and address, type of car, year, odometer reading, and VIN number, the installation and removal date of the part, and the date the part was delivered. No claims will be considered without the aforementioned information and the original AMS part. Return freight charges must be prepaid. Collect charged returns will not be accepted. All parts replaced under warranty will become the sole property of AMS Performance.

 

EXCLUSIONS

 

Parts showing evidence of misapplication, abuse, misuse, improper maintenance, neglect, alterations from their original configuration, or failure to follow installation instructions are expressly not covered by this warranty. AMS reserves the right to make changes to products, or specifications at any time without obligation to modify earlier parts. No person, company, or other organization is authorized to assume for AMS any warranty responsibility or make binding judgments regarding warranties of any parts, which from time to time may become subject of a warranty claim.

 

The AMS Limited Product Warranty further excludes the following: Transportation and shipping charges, towing and rental car charges, damage to a component or assembly due to installation of replacement parts with specification(s) that differ in any material respect from the original vehicle manufacturer’s or AMS parts, damage resulting from the modification of an AMS part, damage resulting from the use of other manufacturer’s products in conjunction with AMS’ products or systems, damage to clutch or transmission components, maintenance services and parts when replaced during maintenance such as spark plugs, lubricants, fluids, engine tune-up parts, replacement filters, coolant and refrigerant, mechanical adjustments or repairs which result from normal wear and tear, drive belts, light bulbs, damage due to the failure to perform maintenance services at the specified intervals or in accordance with the instructions in the owner’s manual from the original vehicle manufacturer or AMS product instructions, damage attributed to negligence, improper installation, improper treatment contrary to the instructions in the owner’s manual from the original vehicle manufacturer or AMS product instructions, damage resulting from improper or contaminated fuel, damage to a AMS component as a result of a collision or repair, any vehicle/products operated and used in a competitive event, custom designed competition parts, incidental and /or consequential damages, including loss of time, inconvenience or loss of the use of the vehicle.

 

AMS’ Limited Product Warranty applies only to AMS vehicles and AMS products sold and installed through AMS Preferred Dealers and Installers.

 

LIMITED PACKAGE WARRANTY

 

This warranty applies to AMS packages and begins on the invoice date of part purchase and ends twelve (12) months or 12,000 miles from that date, whichever occurs first. Due to the variety of modifications and changes made to cars and/or engines that may affect the performance or durability of related components, AMS’s obligation under this warranty extends solely to the repair or replacement of a package or packages manufactured, installed and/or sold by AMS.

 

All warranty returns must be pre-authorized by contacting AMS at (847) 709-0530. Parts/packages deemed under warranty will be repaired or replaced by AMS at no cost to the customer Payment of the cost of labor related to said repair/replacement is at the sole direction of AMS and will only be covered by AMS in the event the AMS part or parts were originally installed or service was performed at the AMS facility located at 1760 Metoyer Court, West Chicago, Illinois, 60185. Labor/service performed at any other facility is at the sole discretion of that facility and is excluded from this warranty.

 

To file a warranty claim, AMS or the authorized dealer must be notified and the vehicle and/or part must be brought to AMS or the authorized dealer within seventy-two (72) hours of discovery of the defect, where feasible. Any returned merchandise shipped to AMS must be shipped with the AMS issued Return Authorization (RA) number clearly marked on the exterior of the shipping carton or package. Shipping charges to and from AMS are the responsibility of the customer.

 

To file a warranty claim, the part must be returned with proof of purchase, the customer name and address, type of car, year, odometer reading, and VIN number, the installation and removal date of the part, and the date the part was delivered. No claims will be considered without the aforementioned information and the original AMS part. Return freight charges must be prepaid. Collect charged returns will not be accepted. All parts replaced under warranty will become the sole property of AMS Performance.

 

EXCLUSIONS

 

Parts showing evidence of misapplication, abuse, misuse, improper maintenance, neglect, alterations from their original configuration, or failure to follow installation instructions are expressly not covered by this warranty.

 

AMS reserves the right to make changes to products, packages or specifications at any time without obligation to modify earlier installed products, packages or specifications. No person, company, or other organization is authorized to assume for AMS any warranty responsibility or make binding judgments regarding warranties of any parts, which from time to time may become subject of a warranty claim.

 

This AMS Limited Package Warranty further excludes the following: Transportation and shipping charges, towing and rental car charges, damage to a component or assembly due to installation of replacement parts with specification(s) that differ in any material respect from the original vehicle manufacturer’s or AMS parts, damage resulting from the modification of an AMS part, damage resulting from the use of other manufacturer’s products in conjunction with AMS’s products or systems, damage to clutch or transmission components, maintenance services and parts when replaced during maintenance such as spark plugs, lubricants, fluids, engine tune-up parts, replacement filters, coolant and refrigerant, mechanical adjustments or repairs which result from normal wear and tear, drive belts, light bulbs, damage due to the failure to perform maintenance services at the specified intervals or in accordance with the instructions in the owner’s manual from the original vehicle manufacturer or AMS product instructions, damage attributed to negligence, improper installation, improper treatment contrary to the instructions in the owner’s manual from the original vehicle manufacturer or AMS product instructions, damage resulting from improper or contaminated fuel, damage to a AMS component as a result of a collision or repair, any vehicle/products operated and used in a competitive event, custom designed competition parts, incidental and /or consequential damages, including loss of time, inconvenience or loss of the use of the vehicle.

 

AMS’ Limited Package Warranty applies only to AMS vehicles and AMS products and packages sold and installed through AMS Preferred Dealers and Installers.

 

AMS PERFORMANCE ENGINE WARRANTY INFORMATION, TERMS & CONDITIONS

 

AMS Performance’s engines are the finest built powerplants in the business. We’ve learned through years of building street and racing engines what works and what doesn’t. Your engine is the culmination of this expertise. Because of our experience, we offer a limited warranty against defects in workmanship or materials, covering all AMS parts, for a standard period of 1-Year/12,000-Miles.

 

No one knows how to install your AMS engine or tune it for maximum, safe power like the team at AMS. We offer economical vehicle transport options and would love to perform all the associated work for your engine installation, break in and tuning here at our headquarters. We understand that this isn’t always an option, so we’re happy to refer you to for shops across the world that we’ve worked with and can recommend.

 

Below you’ll find a list of our terms and conditions which are typical to what you’d see from an OEM engine manufacturer. While failures are not at all common, in the instance something doesn’t go the way it’s supposed to, AMS wants to make sure we’re able to determine the exact cause of failure and prevent that from happening in the future. These policies are designed with that in mind and assure you the best possible engine, experience and pricing. We also understand that in the real world, things happen. If there is an issue and something is outside the scope of our limited warranty, we still want to hear from you and will do our best to help on a case by case basis.

 

AMS PERFORMANCE ENGINE WARRANTY LIMITATIONS ARE AS FOLLOWS:

 

  • Your warranty begins on the day your engine is delivered to the shipping address specified in your order.
  • You are responsible for initiating any warranty claims directly with AMS. Make sure you register your new engine with us at https://www.amsperformance.com/engine-warranty-registration-form/.
  • Your warranty only applies to engine components manufactured and assembled by AMS Performance. OEM or other aftermarket parts used may or may not be covered by that manufacturer’s warranty. Our experience allows us to select the best possible components for each build; we only deal with vendors/products that represent the best of their breed. Many parts used in the construction of AMS engines carry the manufacturer’s individual component warranties. No warranty is expressed or implied for any customer supplied components.
  • Your warranty is only valid if the engine is professionally installed, with receipts provided. AMS is the best possible option to perform this work, but if that isn’t a possibility, please contact us so we might recommend a closer facility that is qualified to perform the work.
  • Should you experience a potential warranty issue with your engine, it must not be disassembled outside of AMS. Your engine needs to arrive at AMS complete and intact in order for us to inspect for failures. Oil samples and the oil filter are also necessary for diagnosis. Break in oil filters should also be retained until the engine is completely broken in and final tuned. Disassembled engines may not be eligible for warranty coverage.
  • AMS may require proof of proper tuning, including data logs of engine during break-in and full power pulls. Reputable tuners will log this information, but it’s a good idea to make sure you mention this to your tuner should the work be performed outside of our facility. This data needs to be able to be emailed to us or uploaded to our server.
  • Your warranty does not cover any other part of the engine including turbocharger(s), accessories, or vehicle in which the engine is installed. It also does not cover subsequent damage to any component or part of the vehicle in the unlikely event of an engine failure.
  • Your warranty does not cover shipping costs incurred to return the engine to our facility. If inspection determines the cause of failure to be outside the scope of AMS’ limited warranty, you may be responsible for return shipping costs.
  • Your warranty excludes any and all labor expenses needed to remove and reinstall the engine, as well as any components (i.e. gaskets, fluids, etc.) required for reinstallation. Labor to disassemble and reassemble the engine is covered in instances of valid warranty claims.
  • Your warranty only extends to you, the original purchaser of the engine and is non-transferable.
  • Under the terms of your warranty, you may be held responsible for the cost of engine tear-downs in the event that the claim is determined to be invalid. Additional consideration for goodwill accommodations may be made on a case by case basis.
  • Proof of proper maintenance is your responsibility. We provide break in and maintenance instructions with each engine. If you have any questions, please contact us and we’ll be happy to provide additional details.
  • Your warranty is only valid for the initial 12 month, 12,000 mile period. Warranty claims will not extend the warranty period.

 

AMS PERFORMANCE’S ENGINE WARRANTY DOES NOT COVER:

Damage caused by:

    • Improper engine installation
    • Negligence
    • Abuse (including over-rev, overheating, lean conditions, detonation, pre-ignition or oil starvation)
    • Modification
    • Accidents
    • Improper or insufficient engine break-in. We will provide you with proper engine break in and maintenance procedures if the installation is not done at AMS. These should be followed precisely. These procedures are the result of countless engine builds and direct experience with your engine platform.
    • Improper engine tuning including but not limited to, piston skirt scuffing, damage indicated by head gaskets exhibiting burned or damaged fire ring(s), or damage caused by improper combustion, detonation, pre-ignition or extreme cylinder pressures, as indicated by melted, broken, or eroded pistons, melted or broken spark plugs, or bent wrist pins/worn wrist pin bushings.
    • Improper transmission installation or clutch adjustment.
    • Improper or insufficient maintenance, failure to follow scheduled maintenance intervals
    • Failure to use or maintain proper type and levels of fluids, fuel, oil, and lubricants, including accelerated wear from contaminated oil or fuel wash.
    • Failure of other engine related components, such as fuel injectors or pump, wiring, water pump, oil pump, sensors, or gaskets.
    • Failure to replace contaminated oiling components. Oiling components may include oil pump, oil cooler, oil pick up, oil pan, oil-driven adjustable cam gears and tensioners, screened banjo bolts and all other contaminated oiling related components depending on the model year and layout of the vehicle.
    • Shipping damage.
    • Foreign objects dropped or drawn into cylinders or the crankcase, including water or other fluids.
    • Casting flaw(s) or failure
  • Engines where mileage cannot be verified due to the odometer being disconnected or vehicles with altered odometers. 
  • Towing, shipping, rental vehicles, loss of time, inconvenience, loss of use or other economic loss to the extent allowed by law.

 

ENGINE WARRANTY CLAIMS PROCEDURE

 

All Engine Warranty claims must be initiated directly with AMS Performance for assignment of a return merchandise authorization number (RMA). Once you have an RMA claim number, the engine needs to be returned to our facility for inspection and final determination of claim eligibility. You are responsible for all shipping and handling costs to return the engine back to AMS. Once we receive your engine, we will disassemble it and determine if manufacturing, assembly, parts defect, improper installation, or improper tuning directly or indirectly caused the engine to prematurely fail. After engine teardown is complete AMS will determine whether warranty coverage applies.


ADDRESS FOR ENGINE WARRANTY

AMS Performance
RMA#
ATTN: Warranty Dept
1760 Metoyer Court
West Chicago, IL 60185

 

SHIPPING

 

United Parcel Service (UPS) is AMS Performance’s standard carrier. Shipping, insurance and handling charges are added to the invoice and are the responsibility of the consumer. Expedited shipping services are available at additional cost.  The shipping charges indicated at “checkout” are based upon the actual weight or “DIM weight”, depending upon the size of the package.  Actual shipping charges may vary from the reference rates provided at checkout but will be specified on the AMS Performance invoice and confirmation email following submission of your order.UPS does not ship to PO Boxes.

 

APO and other Military address’ may be declined. Please contact AMS Performance for further information.

 

Canadian Addresses: Applicable GST and PST fees and all other duties and taxes are not assessed by AMS and are the sole responsibility of the customer upon entry into Canada. These fees are to be paid to UPS directly as a cash-on-delivery payment. International Canadian issued credit cards occasionally cannot be verified by address. These instances require a secondary form of payment. Please contact AMS Performance for further information.

 

Other Foreign Countries: AMS has many international dealers who will happily process your order for AMS products. If you do not have a dealer (click here to find dealer) local to you, purchasing direct is acceptable. AMS cannot accept international credit cards. For international purchases, AMS requires a bank wire transfer. All applicable fees, duties and taxes are not assessed by AMS and are the sole responsibility of the customer. Please contact AMS Performance for further information.

 

Billing and Shipping Address:  The “ship to” address must match the “bill to” address. AMS can only ship to the credit card’s billing address. Please be sure to notify your financial institution of your most up to date address. There are no exceptions made on this particular policy when paying via credit card. We offer many secondary payment methods which circumvent this requirement. Please contact AMS Performance for further information.

 

Prices and Specifications Subject to Change Without Notice.

 

THE ULTIMATE IN PERFORMANCE

The goal of AMS is to provide the highest quality, best performing products available.
By utilizing research and development and rigorous testing programs AMS will never compromise the quality or performance of our products.

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